Booking Terms & Conditions
The following Booking Terms and Conditions together with all details contained on Our Website, form the basis of Your Contract with Truffle Properties Limited. Please read them carefully as they set out our respective rights and obligations.
In these Booking Conditions “You” or “Your” means all persons named on the booking (including anyone who is added or substituted at a later date). “We”, “Us” or “Our” means Truffle Properties Limited.
1. Website Accuracy
We do our utmost to provide You with accurate descriptions and illustrations on Our Website. However, We do not warrant or accept any responsibility for views, recommendations or comments expressed by Us.
Whilst every effort is made to ensure the information on Our Website is accurate and is, to the best of our knowledge, correct at the time of publication, some of the information contained relates to factors which are beyond Our control, such as airlines, airport transfers, restaurants etc. Details of such establishments may change without Our knowledge and cannot be absolutely relied upon.
2. Booking Procedure
Bookings can be made by completing the online Enquiry Form at www.truffleresidences.com.
Once We have received your completed Enquiry Form You will receive, subject to availability, a Provisional Booking Notification by e-mail. Provisional reservations are kept for 48 hours. On receiving Your completed Booking Form and Deposit (or full payment if applicable) We will confirm your stay by issuing a Booking Confirmation by e-mail. Please check the details and contact Us immediately if there are any errors or omissions to any information which appears on the Booking Confirmation or any other document, as it may not be possible to make changes later. We regret we cannot accept any liability if we are not notified of any inaccuracies in any document within 5 working days of its transmission.
In order to confirm your Booking, a Deposit (or full payment if booking within 12 weeks of arrival) must be paid at the time of returning the completed Booking Form by bank transfer or credit or debit card through Stripe.
In providing your credit or debit card details you authorise Us to charge your card as appropriate for any actions, accidents, damage or excess charges as outlined in these terms and conditions.
The Deposit is non-refundable in the event of Your Cancellation or failure to pay on time as set out in these terms and conditions.
The balance of the cost of Your Booking and the Security Deposit will automatically be payable 12 weeks prior to arrival (or at the time of booking if this date has passed). On receipt of the balance payment we will send you a Final Booking Confirmation.
4. Security Deposit
A security deposit of £250.00 is payable per apartment or villa at the same time the balance of Your Booking is payable. All repairs, breakage and damage costs will be deducted from the Security Deposit. We have the right to invoice You the balance for all breakages, damages or losses in the event that these costs exceed the Security Deposit. If no deductions are required, the Security Deposit (or the balance, if deductions have been made) will be returned to You within 14 days of the end of your holiday. All refunds or repayments that are subject to any bank charges or transfer charges will be paid by You.
5. Cancellation Policy
5.1 Cancellation by You
Should You need to cancel Your Booking, You must advise Us in writing by email (to firstname.lastname@example.org). Your notice of cancellation will only be effective when it is acknowledged by Us by email. Verbal cancellation will not be accepted. Your Deposit is non-refundable in the event of Your Cancellation.
Please Note that these cancellation charges apply if You have failed to make payment on time and We cancel Your Booking as a result. In addition, Your Booking will be treated as cancelled and the same cancellation charges will apply if You decide to change Your accommodation from one property to another.
The scale of cancellation charges payable by You are as follows:
More than 70 days: Deposit only
69 to 45 days: 50% of the total booking value
44 to 30 days: 80% of the total booking value
29 days or less: 100% of the total booking value
In the event that We are able to secure an alternative booking for the same apartment or villa and for the same period of time as Your booking, We will refund You the cancellation charges less the Deposit. Any refund that is subject to bank charges or transfer charges will be paid by You.
If You do not arrive at all, We will charge You the remaining amount for the booking, payable forthwith.
If the reason for cancellation falls within the terms of your holiday insurance, You should make a claim direct to the insurance company concerned for the recovery of Our cancellation charges.
5.2 Changes and Cancellation by Us
Whilst We will always endeavour to avoid changes or cancellations, we must reserve the right to do so. If We have to make a significant change to or cancel Your booking, We will notify You as soon as possible. We will endeavour to offer You an alternative property should a significant change or cancellation occur. We regret that We cannot pay any expense, cost or loss incurred by You as a result of any change or cancellation by Us. In all cases Our liability is limited to 100% of the amount received from You to date corresponding only to the specific apartment or villa being affected.
In the event that we are forced by a “force majeure” (see clause 6) to change or cancel Your booking, We are unable to make any refunds.
6. Force Majeure
We regret that We cannot accept any liability or pay any compensation where the performance by Us or the prompt performance of our contractual obligations is prevented or affected or You otherwise suffer any damage or loss as a result of “force majeure”. In these Booking Conditions, “force majeure” means any event which We could not, even with all due care, foresee or avoid. Such events include, but not restricted to, war, threat of war, riots, civil strife, actual or threatened terrorist activity, industrial disputes, natural or nuclear disaster, epidemics, health risks, adverse weather conditions, fire, property destruction, closure of airports and all similar events outside Our control.
7. Occupancy of an Apartment or Villa
The number of persons (adults and children) must not exceed the maximum number of sleeping places indicated for each apartment or villa on Our Website.
You may take occupancy of the apartment from 15.00 on your day of arrival and check out is 10.00 on your final day.
Please show your Final Booking Confirmation to the Property Manager for identity purposes on arrival at the apartments or villa.
9. Breakages and Damage
You are liable for any breakage, damage or loss to the apartment or villa, its contents and common areas whether the breakage, damage or loss is accidental or deliberate. All repair, breakage and damage costs will be deducted from the Security Deposit. We have the right to invoice You or charge to Your credit/debit card the balance for all breakages, damages or losses in the event that these costs exceed the Security Deposit
If keys are taken on Your departure from the apartment or villa We will deduct the sum of £75.00 from the Security Deposit to cover the cost of replacement keys and/or locks.
11. Liability and Insurance
It is a condition of accepting Your booking that all members of Your party have adequate travel insurance cover. Please ensure that it covers all aspects of necessary insurance including medical expenses and emergency repatriation.
12. Visas and Passports
It is a condition of Your booking that You ensure that You and all of Your party are in possession of a valid passport and obtain the necessary visas to allow entry into Turkey.
It is Your sole responsibility to check and comply with the current passport and visa requirements for entry into Turkey.
Any costs or fines incurred due to failing to meet such requirements will be the sole responsibility of You. We do not accept any responsibility if You cannot travel because You have not complied with any passport, visa or immigration requirement.
13. Personal Belongings
We are at no time responsible for the loss or damage to Your personal items, including money. Personal items remain the sole responsibility of You.
For the comfort of all of Our guests, in addition to fire safety, smoking is not permitted inside any of the apartments or villas, however, it is permitted outside on the roof terraces and balconies.
In the event that the smoking policy is breached We will levy a charge for laundry and additional cleaning of the apartment or villa in the sum of £200.00, this will be deducted from the Security Deposit.
You must accept responsibility for the behaviour and welfare of any children in Your party. Every effort is made to ensure safety in the apartments and villas, however, any children staying at the apartments or villas do so at Your risk.
We have a limited number of cots and high chairs available for hire. If required, please request these in the Enquiry Form.
16. Use of the Swimming Pool
Use of the swimming pool at any of the apartments and villas is entirely at Your risk. We accept no responsibility for damage or injury to any persons using the swimming pool at any of the apartments or villas.
Children under the age of 10 (or non-swimmers if older) must be accompanied by a parent or a supervising adult at all times, when using the swimming pool at any of the apartments or villas. Supervision is not provided at any time by Us.
Diving into a swimming pool and running around the poolside area is strictly prohibited. Only plastic glasses are permitted for drinks around the pool. It is strictly prohibited for You to use the swimming pool under the influence of alcohol.
We request for your own safety that you read and observe all safety signs.
You accept responsibility for any damage or loss caused by You or any member of Your party. Full payment for such damage or loss (to the extent of exceeding the Security Deposit) must be paid direct to Us. If You fail to do so, You will be responsible for meeting any legal costs We incur in full, in recovering full payment from You.
We expect all guests to have consideration for other guests and third parties. This includes avoiding making excessive noise. If in our reasonable opinion or in the reasonable opinion of any other person in authority, You or any member of Your party behaves in such a way as to cause or be likely to cause damage, upset, offence or distress to a fellow guest or to any third party or damage to any apartment or villa, or in any way damage the reputation and/or goodwill of Us, We will be entitled, without prior notice, to terminate the occupation of the persons(s) concerned. In this situation, the person(s) will be required to leave the apartment or villa immediately. We will have no further responsibility to such person(s). No refunds will be made and We will not pay any expenses or costs incurred as a result of such termination.
18. Complaints and Problems
If in the unlikely event that You have any reason to complain or experience any problems with Your stay with Us, You must immediately inform the Property Manager and Us. Any verbal complaint or problem informed to the Property Manager and Us must be confirmed in writing as soon as possible to email@example.com. Until we know of a complaint or problem, We cannot begin to resolve it. Most minor problems can be dealt with and satisfactorily resolved quickly. For all complaints and claims which do not involve death, personal injury or illness, we cannot accept any liability if You fail to notify Us of the complaint or claim entirely in accordance with this clause.
19. Complaints Procedure
If You have a complaint that cannot be satisfactory resolved whilst You are staying at the apartment or villa, You must set out the nature of Your complaint to Us in writing, within 7 days of vacating the apartment or villa, to firstname.lastname@example.org. We undertake to respond to Your complaint within 14 days and to do Our best to resolve the matter to Your satisfaction.
20. Governing Law and Jurisdiction
These Booking Terms and Conditions and Our contract with You are governed by English law and any disputes will be dealt with exclusively in the courts of England and Wales.
Dated: January 2016